Supportive Resources for Addressing Workplace Violence


The Code CARE Team is designed to provide additional support and assistance to patients and family members during moments of tension in the hospital. Through the lens of trauma informed, mental health informed, and anti-racist care, Code CARE staff help care teams repair strains in the therapeutic relationship, and to incorporate thoughtful approaches to de-escalation when encountering emotional and/or behavioral dysregulation. Code CARE strives to partner with patients, families, and the community to decrease racial inequities in security and policing in our hospital. 

Code CARE has created videos on de-escalation that augment existing de-escalation training available via UC Learning including CPI Non-violent Crisis Intervention training. These videos are intended to be used as a resource for participants to build upon existing skills in a self-guided manner. 

This UCSF Box folder contains the de-escalation video series and additional resources including de-escalation tips and one pagers: De-Escalation Videos.

The Code CARE Team strongly encourages participants to complete the survey after watching the videos and provide feedback for future endeavors. Please use the following link to access the survey: De-Escalation Videos Survey





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